# Calliva Product

Calliva provides AI-powered call answering and patient intake support for clinics. The service is designed to help staff capture missed calls, reduce voicemail backlogs, and respond to patient needs with clearer context.

## Core Workflow

1. A clinic forwards calls to Calliva when the team is busy, closed, or unavailable.
2. Calliva answers the call and gathers the caller's reason for contacting the clinic.
3. Calliva captures structured details such as contact information, urgency, appointment needs, and intake responses.
4. Clinic staff receive a summary and transcript so they can follow up efficiently.

## Key Features

- AI phone answering for clinic calls.
- Call summaries and transcripts.
- Urgency detection and triage cues.
- Patient intake and form collection.
- Lead capture for new patient inquiries.
- Staff dashboard for reviewing calls and submissions.
- No-hardware setup through call forwarding.

## Positioning

Calliva is not a replacement for clinical judgment or emergency services. It is a front-desk support tool that helps clinics capture and organize caller information.